Terms & Refund Policy

Last updated: 15 July 2026

These terms cover your purchase of a LeaseDecoded lease check. They're written to be read, not skimmed — the whole page takes about three minutes.

The service

For $29 AUD (one-off, including GST where applicable), we review one Queensland residential tenancy agreement of up to 30 pages and deliver a plain-English PDF report containing: a summary of your lease, your key obligations, flagged clauses that are unusual or may be inconsistent with published RTA guidance (each with a direct quote from your document and a link to the RTA source), and suggested questions to raise with your agent before signing.

What the service is not

LeaseDecoded provides general information about what your document says, compared against published guidance from the Residential Tenancies Authority (RTA) as summarised in our dated rules baseline. We are not a law firm, we do not provide legal advice, our reviewer is not a legal practitioner, and a report is not a substitute for advice about your specific circumstances. Reports describe where lease wording may differ from published RTA guidance and link to the official sources for you to verify — they do not determine your legal rights or obligations. For legal advice, contact Tenants Queensland (1300 744 263), the RTA (1300 366 311), or a solicitor.

Scope

We check Queensland general residential tenancy agreements only (Form 18a and equivalent agency versions). Rooming accommodation agreements (Form R18), commercial leases, leases from other states or countries, and non-lease documents are out of scope and refunded in full, immediately.

Delivery — 24 hours or refunded

Your report is delivered by email within 24 hours of us receiving a complete, readable copy of your lease. If we deliver late, you receive a full refund and you still get your report. The 24-hour clock pauses if we're waiting on you — for example, for a re-shoot of unreadable pages or missing pages.

Refunds — the full list

You receive a 100% refund if: (1) your document is out of scope (not a QLD residential lease); (2) your document can't be read after one re-shoot attempt; (3) your report arrives later than 24 hours; or (4) we can't complete the check for any reason on our side. Refunds are issued to your original payment method via Stripe, normally within 5–10 business days. Because the service is a bespoke review performed by a person, we don't offer change-of-mind refunds once analysis has begun — but if you believe your report contains an error, email us and we will correct it or refund you.

Your responsibilities

You confirm the document you upload is a lease you're entitled to share (you're the prospective or current tenant, or acting for them), and that the pages you send are complete. Our report can only cover the pages we receive.

Consumer guarantees

Nothing in these terms excludes the consumer guarantees under the Australian Consumer Law, which entitle you to a remedy if a service isn't provided with due care and skill or doesn't match its description. Our refund policy operates in addition to those rights, not instead of them.

Liability

To the extent permitted by law, our total liability in connection with a lease check is limited to the amount you paid for it. Decisions about whether to sign, negotiate or terminate a lease are yours; reports give you information to make them, not instructions.

Your documents

How we handle, store and delete your lease is covered in our Privacy Policy, including the named service providers that process it to deliver your report. Short version: used only to produce your report, never sold or used for advertising, deleted within 30 days or immediately on request.

Contact

Questions, corrections or refund requests: reports@leasedecoded.com.au. We reply within one business day.